Check our our frequently asked questions and answers below to help you find what you are looking for.
Under government guidelines announced in February for the re-opening of the economy in light of the pandemic, events such as ours will not be permissible for the event dates our course runs. As a result, we have opted for a webinar based version. We will return to an in-person conference setup next year at the Royal College Of Physicians. Dates will be announced after the 2021 webinar.
Yes, If you have registered for 2020 and your enrolment fees were kept for 2021, you will automatically be enrolled for the webinar - as a courtesy since we won't be supplying our complementary course books this year, we will extend everyone's 1 year web app access by 6 months extra.
A specific email for the Zoom webinar will be setup for all those who have registered for the course - we hope to get these our by March for everyone.
At the panelists' wish, attendees will be invited either to ask text-based questions, use their mic or webcam for interactions. We will see how it goes on the day.
You must attend the whole event to receive the 24 hour certificate - this will be emailed to you after you complete our feedback survey which is compulsory. The surveys must be completed within 30 days, beyond that we do not issue certificates.
We realise that you might have personal circumstances where you might not be able to pay for the course directly and would prefer someone else to pay for this. This might be due to a variety of reasons such as credit card restrictions in a given country and so forth. If you are in a such a situtation, please contact us by using the contact form and also provide us with the name of the person who will be paying on your behalf - We will be happy to take payment over our standard registration form and the other methods outlined below:
The London Core Review organisation does not keep any sensitive credit card information on file. All our payments are handled externally using world class credit card processors i.e. Stripe, Square and Paypal. These services have high level SSL checkouts for complete peace of mind.
We are happy to provide a customised online checkout URL link for groups, kindly email us for information. We accept a range of payments in the following forms:
Please contact us using the contact form shown on the page below.
Our credit card payments are processed off-site by Stripe and Square. Occasionally, payments are rejected as the user's bank has flagged the transaction. If this happens, kindly let us know so we can see how best to provide a work around. You are also advised to contact your credit card provider who might lift the temporary lock they have placed on your card. This would then allow you to attempt the transaction again. We also have backup payment options that include Paypal and direct bank transfer. Contact us using the contact form below for more information.
Yes, we are happy to provide customised invoices based on your requirements. Invoices from institutes an be payable by direct back transfer, credit cards, or PayPal. We are also happy to provide invoices for group registrations. Please use the contact form on the page below to get assistance.
For technical issues, we urge you to take the following steps:
Event registration is created in advance for those attending. Under no circumstance can this be transferred to someone else without prior arrangement with the London Core Review. This is done for security reasons.
Please contact us and will provide a list of hotels that are near by. The London Core Review does not provide accommodation directly and this is not part of the enrolment fee.
Web app credentials for course attendees are distributed by email in batches, we would kindly ask you to wait for the credentials. Before the event, we also send out a welcome email with credentials, usually 30 days before the event. You may also use the contact form on this website and/or talk to the registration team at the event about this.
We recommend using Google chrome and Safari. Users using Safari browsers should disable the prevent cross browser tracking option which our login system needs to work. Instructions for these can be found on our login page by clicking HERE.
Please ensure the following:
If after trying the above, please do not hesitate to contact us using the contact information below, providing as much information as possible so we can assist you.
Access is 1 year from the date of when the login credentials were created. If you would like further access beyond this time, we encourage you to subscribe to our web app subscription after this time.
We want to thank you for using our web app and hope to see you again soon. If you would like to cancel the web app subscription, simply do the following:
If you would like us to do the cancellation for you, please contact us providing your login email and password and we will be happy to cancel this manually for you.
Our automated subscription system takes recurring payments off site by our credit card facilitator Stripe. We do not directly intervene to activate renewals manually. If you notice you have been charged for a subscription you did not intend to sign up to - please contact us immediately and we will be happy to provide you a full refund. If no request is communicated for 2 weeks after the charge, it is assumed you wish to continue using our web app for the new one year subscription period.
The Royal College Of Physicians has free wifi for everyone, just sign on with your email. There is no specific password to access the network.
Out of respect for our Muslim delegates all food at the venue is Halal. We have a range of meals over the 4 days catering to both meat eaters and vegetarians.
Yes, we urge all delegates to wear their badges at all times for security reasons. If you do not have a badge, you maybe asked to provide proof of registration. If you have lost your badge please speak to our registration team at the check in desk where a replacement will be provided.
Our course books cover day 1-3 of the event and are in extremely limited supplies. Course books are primarily reserved for 4 day delegates. On the second day of the event, limited sets of course books might be available. These sets cannot be separated for sale. Kindly enquire at the registration desk for more information. We accept payment by credit card, contactless (limit depends on financial institute providing this service - where contactless payment fails, a pin code might be requested).
The Seligman auditorium has comfortable seating with foldable mini stands for books. Please note the following:
The Royal College Of Physicians has a multi-faith prayer room available to those who require this. Please ask our registration team about location.
The Royal College Of Physicians has a wonderful medicinal garden which is available for viewing. Please ask our registration team for more information. The garden is in close proximinitey to the auditorium.
Our venue page provides a lot os useful information on how to get tot he venue. We have enclosed directions from the service City Mapper - Please view the venue page by clicking here.
Delegates or members of the audience enter the Seligman Theatre on the Lower Ground Floor. There is ample space at the rear of the Seligman Theatre for numerous wheelchair users.
If you are a speaker or a chair-person using the Seligman Theatre and need to be on the stage, you will be advised to park your car in the rear staff car park, which is entered from Albany Street.
The entrance into the building will be opened for you and the wheelchair lift will be left in position. The lift will take you down to the lower level Seligman stage area. (Note: There will be a member of staff in attendance to assist you in the operation of this lift.)
We are extremely delighted that you are considering sponsoring us. We would be happy to arrange a call / meeting with our course director, Mr. Aziz Momin. Please use the contact form on the website to provide more information about the sponsorship request and we will get back to you within 24 hours.
Many thanks for our sponsorship, we normally send out an email to all our sponsors about 30 days before the event where we go over our contact at the Royal College Of Physicians. Kindly note the following:
As the London Core Review organisation provides these course on a non-profit basis, we are keen to keep costs low. The college charges us for each attendee whether it be a delegate or a sponsor representative. If you would like to add more representatives, kindly contact us for costings, each addition representative will cost £400 for the 4 days or £125 for a single day. Meals, snacks, tea and coffee will be included. Contact us using the form on this page for an itemised invoice relating to this request.
Yes, we are happy to provide a visa letter for this purpose. Please note the following:
Once we have the above information, we will send you a letter in pdf format with all your specifics.
We would advice course delegates from abroad requiring a travel visa to do so in good time. Sometimes the initial application gets rejected due to a mistake on the application form which has to be resubmitted. Time for such possibiities should be allowed. We advice applications be made as early as 12-6 months in advance. Planning early will allow for savings to be made for travel and hotel.
If your travel visa has been rejected, it is important you make all efforts to contact the appropriate authority at the British Embassy/High Commission and see how this can be resolved. We are also happy to provide a letter to support your application which will include information such as the course fee paid and our contact at the Royal College Of Physicians venue.
From our experience appeals can sometimes work, much depends on the specifics of each application relating to personal matters beyond our control.
If your visa has been rejected and you have paid for the course, please provide us a document from the authorities confirming the status and we will do our best to provide you a full refund and or keep the credit for you to be used towards the course in the following year.
Many thanks for completing the feedback survey. Delegates are given up to 30 days after the event to complete the survey, beyond which no certificates will be issued. For those who have completed the survey in the time frame given, certificates are distributed by email in PDF format in batches as and when competition is done by everyone.
We are sorry that your download certificate link is broken, please contact us using the form on the website and we will be happy to provide assistance to get this resolved.
We apologise for the error, please contact us directly with the correct name as it should be. In addition to our rare error, sometimes delegates make mistakes on the name in the sign up form where we get the information for the certificate. We will resolve this quickly for you with a new certificate.