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London Core Review Cardiothoracic Surgery Course - Frequently Asked Questions

Event Registration & Payment Questions

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I am having problems paying for the course, can I get my friend/relative/colleague to pay for me?

We realise that you might have personal circumstances where you might not be able to pay for the course directly and would prefer someone else to pay for this. This might be due to a variety of reasons such as credit card restrictions in a given country and so forth. If you are in a such a situtation, please contact us by using the contact form and also provide us with the name of the person who will be paying on your behalf - We will be happy to take payment over our standard registration form and the other methods outlined below:

  • Payment by Paypal.
  • Payment by direct transfer.
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Does the London Core Review keep any sensitive credit card information?

The London Core Review organisation does not keep any sensitive credit card information on file. All our payments are handled externally using world class credit card processors i.e. Stripe, Square and Paypal. These services have high level SSL checkouts for complete peace of mind.

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We would like to do a single payment for a group of delegates, what are our options?

We are happy to provide a customised online checkout URL link for groups, kindly email us for information. We accept a range of payments in the following forms:

  • Major credit cards accepted by online payment (Visa, Mastercard, and American Express).
  • Payment by direct bank transfer.
  • Payment by Paypal.

Please contact us using the contact form shown on the page below.

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My credit card registration has been rejected by your online checkout facility, what can I do?

Our credit card payments are processed off-site by Stripe and Square. Occasionally, payments are rejected as the user's bank has flagged the transaction. If this happens, kindly let us know so we can see how best to provide a work around. You are also advised to contact your credit card provider who might lift the temporary lock they have placed on your card. This would then allow you to attempt the transaction again. We also have backup payment options that include Paypal and direct bank transfer. Contact us using the contact form below for more information.

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My hospital requires an invoice to be raised for a purchase order for my course registration, can you provide this?

Yes, we are happy to provide customised invoices based on your requirements. Invoices from institutes an be payable by direct back transfer, credit cards, or PayPal. We are also happy to provide invoices for group registrations. Please use the contact form on the page below to get assistance.

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The registration button isn't working?

For technical issues, we urge you to take the following steps:

  • Clear browser cache and try again
  • Use our recommended browsers Safari and Google Chrome
  • Try accessing the site from another network, sometimes firewalls at the work places are extremely restrictive and provide very limited external access.
  • Contact us using the contact form on the website giving us as much information as possible and we will be happy to help get this sorted.
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Can I transfer my registration to someone else?

Event registration is created in advance for those attending. Under no circumstance can this be transferred to someone else without prior arrangement with the London Core Review. This is done for security reasons.

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Where can I find out information about hotels to stay at?

Please contact us and will provide a list of hotels that are near by. The London Core Review does not provide accommodation directly and this is not part of the enrolment fee.

Web App And Login Questions

I have paid for my registration to attend the course but have not yet received my web app credentials, when will this be done?

Web app credentials for course attendees are distributed by email in batches, we would kindly ask you to wait for the credentials. Before the event, we also send out a welcome email with credentials, usually 30 days before the event. You may also use the contact form on this website and/or talk to the registration team at the event about this.

I can't login to the website, what I can do about this?

We recommend using Google chrome and Safari. Users using Safari browsers should disable the prevent cross browser tracking option which our login system needs to work. Instructions for these can be found on our login page by clicking HERE.

Please ensure the following:

  • Trying different WIFI networks - sometimes work networks have strict firewalls preventing access externally.  You can ask your IT department about their policies. We also recommend trying your home WIFI network and cellular networks to gain access.
  • Please clear browser cache and try again.
  • We do not recommend using unsupported browsers e.g. Samsung browser, Internet Explorer.
  • Please ensure your device whether it be a laptop or mobile device is up to date with the latest version. Older operating systems may not be supported.
  • Disable pop-up blockers and or authorise our website to by-pass these.
  • Remove browser extensions that might be interfering with access.

If after trying the above, please do not hesitate to contact us using the contact information below, providing as much information as possible so we can assist you.

How long is the access for the Web App provided to 4 day delegates?

Access is 1 year from the date of when the login credentials were created. If you would like further access beyond this time, we encourage you to subscribe to our web app subscription after this time.

I am a web app subscriber, how can I cancel my recurring membership?

We want to thank you for using our web app and hope to see you again soon. If you would like to cancel the web app subscription, simply do the following:

  • Login with your web app credentials on our member login page
  • You will now land on our member welcome page - go back to the member login page again
  • you will see the login button with your status - click the button you will see an option for my PROFILE
  • Click My Profile and cancel the subscription

If you would like us to do the cancellation for you, please contact us providing your login email and password and we will be happy to cancel this manually for you.

I forgot to cancel my annual recurring subscription and have been charged, how can I get a refund?

Our automated subscription system takes recurring payments off site by our credit card facilitator Stripe. We do not directly intervene to activate renewals manually. If you notice you have been charged for a subscription you did not intend to sign up to - please contact us immediately and we will be happy to provide you a full refund. If no request is communicated for 2 weeks after the charge, it is assumed you wish to continue using our web app for the new one year subscription period.

Venue Questions

Will the venue have free WIFI access?

The Royal College Of Physicians has free wifi for everyone, just sign on with your email. There is no specific password to access the network.

Do you provide Halal food for Muslim delegates at the venue?

Out of respect for our Muslim delegates all food at the venue is Halal. We have a range of meals over the 4 days catering to both meat eaters and vegetarians.

Do I need to wear the badge at all times at the venue / Lost badge ?

Yes, we urge all delegates to wear their badges at all times for security reasons. If you do not have a badge, you maybe asked to provide proof of registration. If you have lost your badge please speak to our registration team at the check in desk where a replacement will be provided.

I would like to purchase an additional set of course books at the venue?

Our course books cover day 1-3 of the event and are in extremely limited supplies. Course books are primarily reserved for 4 day delegates. On the second day of the event, limited sets of course books might be available. These sets cannot be separated for sale. Kindly enquire at the registration desk for more information. We accept payment by credit card, contactless (limit depends on financial institute providing this service - where contactless payment fails, a pin code might be requested).

Are there any special seating arrangement/protocols to follow in the auditorium?

The Seligman auditorium has comfortable seating with foldable mini stands for books. Please note the following:

  • Delegates are free to enter and exit the auditorium as needed, lavatories are in close prxominity with signs everywhere.
  • Please ensure mobile phones are turned off for the courtesy of everyone in the auditorium.
  • The last row of the auditorium is reserved specifically for faculty members/staff. If you are seating in this row you will be politely asked to find a seat in the many other rows available. Faculty need quick exit to and from the auditorium for various tasks.
  • Please do not leave any valuables in the auditorium, attendees have a personal responsibility to look after their possessions.
  • Day 1-3 are extremely fast paced - We respectfully ask unless instructed to by the speaker, questions be reserved for faculty during breaks. Day 4 is very interactive where audience participation is requested by the presenter. During day 4, our interactive throwable microphone is used to encourage everyone to get involved. We encourage everyone to seat as close to fromt of the auditorium.

Does the venue have a prayer room?

The Royal College Of Physicians has a multi-faith prayer room available to those who require this. Please ask our registration team about location.

Where is access to the Medicinal Garden?

The Royal College Of Physicians has a wonderful medicinal garden which is available for viewing. Please ask our registration team for more information. The garden is in close proximinitey to the auditorium.

Where can I find information directions from the airport to the venue?

Our venue page provides a lot os useful information on how to get tot he venue. We have enclosed directions from the service City Mapper - Please view the venue page by clicking here.

What provisions are available for wheelchair access?

Delegates or members of the audience enter the Seligman Theatre on the Lower Ground Floor. There is ample space at the rear of the Seligman Theatre for numerous wheelchair users.

If you are a speaker or a chair-person using the Seligman Theatre and need to be on the stage, you will be advised to park your car in the rear staff car park, which is entered from Albany Street.

The entrance into the building will be opened for you and the wheelchair lift will be left in position. The lift will take you down to the lower level Seligman stage area. (Note: There will be a member of staff in attendance to assist you in the operation of this lift.)

Event Sponsor Questions

We are interested in sponsoring the London Core Review, can we speak to someone in person?

We are extremely delighted that you are considering sponsoring us. We would be happy to arrange a call / meeting with our course director, Mr. Aziz Momin. Please use the contact form on the website to provide more information about the sponsorship request and we will get back to you within 24 hours.

I am a sponsor representative coming to the event, where can I get specific information about deliveries of our exhibition material?

Many thanks for our sponsorship, we normally send out an email to all our sponsors about 30 days before the event where we go over our contact at the Royal College Of Physicians. Kindly note the following:

  • Deliveries are accepted 1 day before the event at the venue and not before. All exhibition materials must be collected on the last day of the event and/or have a courier to collect the items the day after the event. The college will destroy items kept beyond this period.
  • If you are exhibiting over a number of days, please ensure personal valuables are not left at the venue. While the college has sound security measures. The RCP and the London Core Review will not be liable for any losses.
  • In our communication before the event, we will disclose specific information about the sponsor table arrangements.

Under our bronze sponsorship, only one representative is allowed. Can we bring a second representative?

As the London Core Review organisation provides these course on a non-profit basis, we are keen to keep costs low. The college charges us for each attendee whether it be a delegate or a sponsor representative. If you would like to add more representatives, kindly contact us for costings, each addition representative will cost £400 for the 4 days or £125 for a single day. Meals, snacks, tea and coffee will be included. Contact us using the form on this page for an itemised invoice relating to this request.

Travel Visa Related Questions

I would like to apply for a travel visa, can you provide me an invitation letter which I can add to my visa application?

Yes, we are happy to provide a visa letter for this purpose. Please note the following:

  • Include your full name as it appears on your passport
  • Provide us your passport number
  • Provide your work role and place of employment

Once we have the above information, we will send you a letter in pdf format with all your specifics.

How far in advance do you advise me to apply for the visa?

We would advice course delegates from abroad requiring a travel visa to do so in good time. Sometimes the initial application gets rejected due to a mistake on the application form which has to be resubmitted. Time for such possibiities should be allowed. We advice applications be made as early as 12-6 months in advance. Planning early will allow for savings to be made for travel and hotel.

My visa has been rejected, what can I do?

If your travel visa has been rejected, it is important you make all efforts to contact the appropriate authority at the British Embassy/High Commission and see how this can be resolved. We are also happy to provide a letter to support your application which will include information such as the course fee paid and our contact at the Royal College Of Physicians venue.

From our experience appeals can sometimes work, much depends on the specifics of each application relating to personal matters beyond our control.

If your visa has been rejected and you have paid for the course, please provide us a document from the authorities confirming the status and we will do our best to provide you a full refund and or keep the credit for you to be used towards the course in the following year.

SCTS Certificates Questions

I have completed the the feedback survey, when will I receive my SCTS certificate?

Many thanks for completing the feedback survey. Delegates are given up to 30 days after the event to complete the survey, beyond which no certificates will be issued. For those who have completed the survey in the time frame given, certificates are distributed by email in PDF format in batches as and when competition is done by everyone.

My certificate download link is not working, can you help?

We are sorry that your download certificate link is broken, please contact us using the form on the website and we will be happy to provide assistance to get this resolved.

There is a spelling mistake on my name in the certificate?

We apologise for the error, please contact us directly with the correct name as it should be. In addition to our rare error, sometimes delegates make mistakes on the name in the sign up form where we get the information for the certificate. We will resolve this quickly for you with a new certificate.